RESORT POLICIES

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SUITE POLICIES
DO-NOT DISTURB & ACCESS TO SUITES

To provide all our guests with an exceptionally clean and safe resort experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “Do Not Disturb” door hanger once during a thirty-six hour period indicating that the suite is occupied. The Housekeeping Staff is required to enter the suite at subsequent times to clean the suite, check for safety, and verify the condition of the suite. Management reserves the right to enter a suite with a known status of “Do Not Disturb” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the suite, its furnishings and mechanical equipment are intact, or to address or prevent a violation of
our Resort Policies.

HOUSEKEEPING / SUITE INSPECTION

Housekeeping is provided daily between the hours of 9:00 am to 4:00 pm. All KOIA suites are non-smoking. Suites are cleaned and inspected daily, and a detailed log is maintained on each suite and linen. Suites are rented to guests in appropriate condition without any prohibited odour. Housekeeping and Front Desk staff are trained and skilled in identifying the odours from prohibited items. If our investigation concludes that you have smoked in your suite or brought a prohibited item into our facility, fees will be assessed, and you may be evicted without any refund.

LINEN CHANGING

Your comfort is very important to us. For guests staying multiple nights, bed linen and towels are changed every day if all personal items are removed from the bed and our housekeepers can access the walkways around the bed. Housekeeping will be happy to change your bed linens on a more frequent basis – please ask the Front Desk for service. We hope you, our guests, will assist us in decreasing our environmental impact and water use by
reusing towels as much as possible. However, if new towels are needed, please leave them in the backet located under the sink of your bathroom and we will replace them. Please contact our Front Desk staff if you have any additional questions or concerns.

MAXIMUM OCCUPANCY

Suite occupancy requirements are based on fire code/fire safety restrictions. If you exceed the maximum number of guests allowed, you will be asked to rent another suite for proper accommodation or vacate the resort. Suite rates are listed for single/double occupancy and in some room types for triple+ occupancy.

NON-SMOKING
We do not permit smoking within our guest suites and smoking within enclosed public areas is against the law in Greece; there are ample outdoor areas throughout the property where smoking is permitted. All guest Suites and indoor public spaces are 100% non-smoking. A 300 EUR cleaning fee will be applicable if the smoking policy is violated.

RESORT POLICIES
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PILLOW MENU
A good night’s slumber is high on priority for the guests at this resort. Therefore, we offer 4 different styles of pillows you can order:

1. Premium pillow cotton fabric microfiber filling for medium support hypoallergic.(2 pcs standard in bed)
2. Premium pillow cotton fabric ball fiber filling for firm support hypoallergic.(2 pcs standard in bed)
3. Memory foam pillow heat radiated for medic relief support. (upon request)
4. Elegant pillow cotton fabric microfiber filling hypoallergic for soft support. (Upon request)

After deciding which pillow suits you best, just dial the Front Desk to place your order. Just a few minutes later, you are going to be one step closer to the joyful dream you deserve. The pillow menu is subject to availability.

SUITE KEYCARDS
Suite keycards are issued to the registered guest(s). Please return all suite keycards to the Front Desk upon check-out.

GUESTS’ VALUABLES
Money, jewelry and other valuables brought into the hotel premises are the sole responsibility of the guests. Staff and management of the hotel accept no liability and shall not be responsible for any loss or damage thereto and guests remain responsible for the safekeeping of any such items.These items should be kept in the safe of the room.

RESORT POLICIES
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LOST & FOUND
If you discover that you have left behind something of value to you, please call us immediately by pressing the telephone icon on the top-right corner on the main page of our website or email us directly at info@koiaresort.com and we will try to assist you in locating your lost item.

FOUND ITEMS
KOIA All Suite Wellbeing Resort is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to twelve (12) months. Reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries will be discarded.

RETURN
We would be happy to return your lost item(s) to you. Your credit card will be charged packaging and postage, plus a 25% packaging and postage, handling fee. Should you wish to use a different payment method please inform us in advance. A separate receipt will be mailed to you. KOIA All Suite Wellbeing Resort is not responsible for any item lost or misdirected during shipment.

UNCLAIMED ITEMS / NO CONTACT
Lost & Found items are held for twelve (12) months while we attempt to contact the guest. If guest contact information is incorrect or mobile phone mailbox is full and we are unable to contact the guest during the twelve (12) month holding period, the unclaimed item(s) are thrown away, given to local charity organizations, or disposed off accordingly by KOIA All Suite Wellbeing Resort staff.

RESORT POLICIES
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ON-SITE
ENFORCEMENT
All staff are trained and required to respond to potential violations of our Resort Policies. Guests who refuse to abide by the reasonable standards and policies established by KOIA All Suite Wellbeing Resort for safety of all guests, staff, owners, property, and the operation and management of the resort will be evicted, with no refund.

ENVIRONMENTAL POLICY
We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.

FREE WI-FI ACCESS
Access to our Wi-Fi is free for our registered guests. The resort WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the suite’s location,
the status of our WiFi-equipment, and interference from other local wireless signals.

KOIA All Suite
Wellbeing Resort assumes no liability for guest use.

GRATUITIES AND SERVICE CHARGES
Tips and gratuities to our team members are at our guest’s discretion and we do not include any compulsory service charges.

PARKING
KOIA All Suite Wellbeing Resort offers free parking for all its guests. KOIA All Suite Wellbeing Resort shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked within the resort property.

DAMAGE POLICIES
Damage and/or theft of resort property You are liable for any damage however caused (whether by deliberate, negligent, or reckless act) to the suite(s), resort’s premises or property caused by you or any person in your party.
KOIA All Suite Wellbeing Resort will forfeit your security deposit as presented at registration and charge you for the damages incurred. Should this damage come to light after the guest has departed, we reserve the right, and you hereby authorize us, to charge your credit or debit card for any damage incurred to your suite or  the Resort property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT
Guest Suites found with waste scattered around, in complete disorder, and/or “trashed” will be subject to a 1,000.00 EUR maintenance deep cleaning fee, administration fee and/or third-party fees.

DAMAGE TO SUITE
Damage to Suites, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 100% of full and new replacement value plus any shipping and handling charges. Any damage to resort property, whether accidental or willful, is the responsibility of the registered guest for each particular suite. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge at 100% of full and new replacement value plus any shipping and handling charges, for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS / FIRE-FIGHTING EQUIPMENT
KOIA All Suite Wellbeing Resort reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the resort, including detector heads in public areas, guest Suites, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the resort due to their actions and will be evicted from the resort. Depending on the severity of the guests’ actions, law enforcement may become involved at the resort’s discretion.

Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your suite or the Resort property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

SAFETY
FIREARMS AND WEAPONS
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on resort premises. KOIA All Suite Wellbeing Resort recognizes that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe
environment by providing appropriate guidance over the custody of firearms and weapons on our premises. Guests and vendors who fail to abide by our policy may be asked to leave the resort premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under state law, are exempt from this policy.

FIRE SAFETY POLICY
The resort is fully equipped with smoke detectors and emergency evacuation plans on the door of each guest suite. Please review this important information.

IN CASE OF EMERGENCY OR FIRE

Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your suite door located in each guest suite.

CHANGES & MODIFICATION TO THE RESORT POLICY
KOIA All Suite Wellbeing Resort reserves the right to amend, modify, change, cancel, vary or add to these Resort Policies or the arrangements and content featured on our Resort website at any time without prior notice. Please check our website regularly for updates to Resort Policies. Any modification to these Resort Policies that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Resort Policies is located on our website and is also available to be seen and read in a hard copy to be shown to you by the Front Desk staff upon request.

DISPUTES AND CLAIMS
Any controversy, dispute or claim arising out of or in connection with these resort policies shall come under the jurisdiction of most competent courts of KOS.

LATEST UPDATE JANUARY 2024