Job Opening – Receptionist & Guest Relations Agent
Why join KOIA?
At KOIA, we redefine luxury by harmonizing sophistication with the ancient wellness principles of Hippocrates. Nestled in the breathtaking landscapes of Kos, our resort is a sanctuary for guests seeking holistic well-being and rejuvenation. KOIA is more than a destination; it is a philosophy that emphasizes balance, sustainability and personalized care.
As a Receptionist & Guest Relations Agent, you will be part of a team dedicated to exceeding guest expectations by offering personalized, seamless, and professional service. Your role will be essential in ensuring each guest enjoys an unforgettable stay, from the moment they arrive until their departure.
What you will be doing
Your role in shaping the KOIA experience
As a Receptionist & Guest Relations Agent, you will be the face of KOIA, ensuring each guest receives a warm welcome, personalized service, and premium hospitality.
Key responsibilities:
- Welcome guests and ensure seamless check-in & check-out.
- Handle guest requests, inquiries, and complaints efficiently.
- Promote hotel services through cross-selling & upselling.
- Organize transfers, concierge services, and special requests.
- Manage pre-arrival and post-departure communication.
- Encourage guest feedback and online reviews.
- Coordinate with Housekeeping, Spa, and F&B teams.
- Ensure daily reservations and VIP arrangements are in place.
- Maintain professional appearance and adherence to hotel standards.
What you will bring to the team
Your skills and spirit
We are looking for a customer-focused professional with a passion for delivering high-end hospitality experiences. The ideal candidate will have:
- A degree in Hospitality or Tourism Management (preferred but not required).
- Fluency in Greek & English; German is highly desirable, and additional languages are a plus.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), internet applications, and social media tools.
- Experience with Protel PMS (preferred).
- Previous front office or guest relations experience, ideally in a 5-star hotel.
- Strong problem-solving skills, the ability to give clear instructions, and handle high-pressure situations with professionalism.
- Excellent communication, negotiation, and organizational skills.
- A proactive, guest-oriented approach and a strong sense of attention to detail.
What you will love about working here
Perks that reflect our values
At KOIA, we believe that our team deserves the same care and attention we provide to our guests. That’s why we offer:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development through premium training programs.
- A supportive and inclusive work environment that values your well-being.
- The chance to contribute to our sustainability initiatives and make a meaningful impact.
- An inspiring workplace surrounded by the serene beauty of Kos.
Ready to Apply?
Take the first step toward a rewarding career
If you are ready to be part of a team that elevates hospitality to an art form and shapes extraordinary guest journeys, we warmly welcome you to join us. To apply, please submit your CV and a cover letter detailing your experience and passion for hospitality to manager@koiaresort.com.
Together, let’s redefine luxury and craft unforgettable memories.
📌 All applications will be handled with strict confidentiality.
Explore all available job openings at Koia All-Suite Wellbeing Resort and embark on a journey to become part of our exceptional team.
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