Why join KOIA?
At KOIA, we redefine luxury by harmonizing sophistication with the ancient wellness principles of Hippocrates. Nestled in the breathtaking landscapes of Kos, our resort is a sanctuary for guests seeking holistic well-being and rejuvenation. KOIA is more than a destination; it is a philosophy that emphasizes balance, sustainability and personalized care.
As a Guest Experience Agent, you’ll be at the heart of creating seamless and memorable guest journeys. At KOIA, we cherish innovation, foster a culture of inclusivity and provide opportunities for growth in a truly inspiring setting. Together, we craft unforgettable moments for our guests and empower our people.
What you will be doing
Your role in shaping the KOIA experience
As a Guest Experience Agent, you will be the face of KOIA, ensuring that every guest interaction reflects our commitment to excellence and hospitality. You will create lasting impressions by delivering personalized service and attending to every detail of the guest journey.
Key responsibilities:
- Welcome guests with a warm, professional demeanor, manage an efficient check-in process and provide comprehensive information about the hotel, its amenities, and local attractions.
- Anticipate and address guest needs throughout their stay, providing personalized assistance with luggage, room requests, and inquiries while offering tailored recommendations for local dining and activities.
- Monitor and enhance guest satisfaction by addressing concerns promptly, following up post-check-in, and ensuring a comfortable and enjoyable stay.
- Handle guest requests for room upgrades, special amenities, or early check-ins/late check-outs when available.
- Collaborate with other teams, including Housekeeping and Maintenance, to resolve guest requests or issues promptly and professionally.
- Handle guest complaints with professionalism and tact, resolving issues swiftly and recording incidents for continuous improvement.
- Gather and share feedback with management to enhance services, contributing innovative ideas to elevate the guest experience.
- Assist with administrative duties, including maintaining guest records and preparing reports.
- Assist with check-out procedures, including issuing invoices, processing payments, and updating guest accounts.
What you will bring to the team
Your skills and spirit
We’re looking for a dedicated hospitality professional who thrives on delivering exceptional service and embodies KOIA’s values. The ideal candidate will have:
- A degree in Hospitality or Tourism is a plus.
- Previous experience in a customer-facing role, ideally within the hospitality industry.
- Exceptional communication and interpersonal skills, with fluency in English; knowledge of additional languages is a plus.
- Strong problem-solving abilities and a commitment to outstanding customer service.
- Proficiency in basic computer skills, including experience with Property Management Systems (PMS).
- The ability to multitask and remain composed in a fast-paced environment.
- A polished and professional appearance with a positive and welcoming demeanor.
What you will love about working here
Perks that reflect our values
At KOIA, we believe that our team deserves the same care and attention we provide to our guests. That’s why we offer:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development through premium training programs.
- A supportive and inclusive work environment that values your well-being.
- The chance to contribute to our sustainability initiatives and make a meaningful impact.
- An inspiring workplace surrounded by the serene beauty of Kos.
Ready to Apply?
Take the first step toward a rewarding career
If you are ready to be part of a team that elevates hospitality to an art form and shapes extraordinary guest journeys, we warmly welcome you to join us. To apply, please submit your CV and a cover letter detailing your experience and passion for hospitality to manager@koiaresort.com.
Together, let’s redefine luxury and craft unforgettable memories.
Explore all available job openings at Koia All-Suite Wellbeing Resort and embark on a journey to become part of our exceptional team.
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